At BR Vastra, customer satisfaction is our highest priority. We strive to deliver premium-quality products that meet your expectations. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, the product must be unused, unwashed, unworn, and in its original condition with all tags, packaging, and accessories intact. Products returned without original packaging or showing signs of use may not be accepted.

Returns and exchanges are accepted only for products that are damaged, defective, incorrectly delivered, or have a manufacturing defect. Products purchased during clearance sales, promotional offers, or marked as non-returnable cannot be returned unless they are damaged or defective upon delivery.

Once your request is approved, our team will guide you through the return or exchange process. Replacement products will be shipped subject to stock availability.

Refund Policy

At BR Vastra, we are committed to ensuring a smooth and transparent refund process. Once your returned product is received and inspected by our quality team, we will notify you regarding the approval or rejection of your refund.

If approved, refunds for prepaid orders will be processed to the original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds will be transferred to your registered bank account after the required verification process.

Shipping charges, COD charges, and other service fees are non-refundable unless the return is due to a damaged, defective, or incorrectly delivered product. Refund processing time may vary depending on your bank or payment provider.

For assistance, contact us at info.brvastra@gmail.com or +91 70467 73290.